Motivation Training

We all know incentives is a good motivation for salespeople, but what about non-sales staff? Motivating non-sales staff is essential for creating a productive and engaged workforce. While sales teams often have clear financial incentives, motivating non-sales staff requires a different approach. Here are several strategies to effectively motivate non-sales employees:

  1. Recognition and Appreciation:
    Non-sales staff may not have the same commission-based rewards as sales teams, but recognizing their hard work and showing appreciation is just as crucial. Managers should regularly acknowledge employees’ contributions, whether through verbal praise, written commendations, or small tokens of appreciation such as gift cards or certificates. This recognition boosts morale and encourages continued dedication to their work.
  2. Clear Communication:
    Effective communication is key to motivation. Ensure that non-sales staff fully understand their roles, responsibilities, and the impact of their work on the organization. When employees have a clear understanding of their contributions, they are more likely to feel motivated and valued.
  3. Professional Development:
    Offering opportunities for professional growth and development is a powerful motivator. Non-sales employees often appreciate training sessions, workshops, and skill-building programs that enhance their career prospects within the company. Investing in their growth not only boosts motivation but also retains valuable talent.
  4. Work-Life Balance:
    Striking a healthy work-life balance is essential for employee motivation. Encourage non-sales staff to take regular breaks, use their vacation days, and maintain a fulfilling life outside of work. Promote flexible work arrangements when possible to accommodate personal needs.
  5. Inclusive and Supportive Culture:
    Fostering an inclusive and supportive workplace culture is crucial for motivation. Employees should feel comfortable expressing their ideas and concerns without fear of judgment. Managers should actively listen, provide feedback, and address issues promptly, creating a sense of belonging and trust.
  6. Performance Feedback:
    Regular performance feedback helps employees understand their strengths and areas for improvement. Constructive feedback sessions provide non-sales staff with a roadmap for advancement, boosting their motivation to excel in their roles.
  7. Set Realistic Goals:
    While sales teams have sales targets, non-sales staff should also have clear, achievable goals. These goals might revolve around project completion, process improvements, or customer satisfaction metrics. Setting realistic targets helps employees stay motivated and focused on meaningful outcomes.
  8. Team Building:
    Team-building activities and events promote camaraderie among non-sales staff. These activities can include team lunches, offsite retreats, or collaborative projects. Building strong team bonds enhances motivation and job satisfaction.
  9. Offer Employee Benefits:
    Providing attractive employee benefits can be a strong motivator. Benefits like health insurance, retirement plans, and wellness programs not only improve employees’ overall quality of life but also demonstrate that the company cares about their well-being.
  10. Financial Recognition:
    While not commission-based, financial incentives can still motivate non-sales staff. Consider implementing performance-based bonuses or profit-sharing programs to reward exceptional contributions. These financial rewards provide tangible recognition for outstanding work.
  11. Encourage Innovation:
    Encourage non-sales staff to innovate and contribute ideas to improve processes or products. When employees see their ideas implemented and appreciated, it boosts their motivation to continue thinking creatively and making valuable contributions.
  12. Provide a Pleasant Work Environment:
    The physical workspace plays a significant role in motivation. Ensure that the workplace is comfortable, well-lit, and equipped with necessary amenities. A pleasant work environment contributes to employee satisfaction and motivation.
  13. Flexible Schedules:
    Offering flexible work schedules can be a powerful motivator for non-sales staff, especially those with family or personal commitments. Allowing employees to adjust their work hours or work remotely when feasible enhances work-life balance and job satisfaction.
  14. Wellness Programs:
    Implement wellness programs that focus on physical and mental health. Activities like yoga classes, meditation sessions, or access to gym facilities can improve employee well-being and motivation.
  15. Regular Check-Ins:
    Schedule regular one-on-one meetings between managers and non-sales staff to discuss their career goals, challenges, and any concerns they may have. These check-ins demonstrate that the company values their growth and well-being.
  16. Empowerment and Autonomy:
    Give non-sales employees autonomy in their roles. Empower them to make decisions and take ownership of their work. Autonomy can be a significant motivator as it allows employees to have a sense of control and responsibility.

In conclusion, motivating non-sales staff is crucial for organizational success. While they may not have sales targets to chase, their contributions are equally vital. By implementing strategies such as recognition, clear communication, professional development, work-life balance, and a supportive culture, employers can effectively motivate and retain their non-sales workforce. A motivated non-sales staff leads to higher productivity, job satisfaction, and overall success for the organization.

Find out about our Motivational Courses for salespeople and non sales people today.

Some of our other popular training topics include DISC personality profile, presentation skills(stage & online), change management, effective communication skills, sales methodology & related training, professional image & digital marketing.


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